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Executing Innovation
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Author Harvard Business Press
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The Pocket Mentor series offers immediate solutions to the challenges managers face on the job every day. Each book in the series is packed with handy tools, self-tests, and real-life examples to help you identify strengths and weaknesses and hone critical skills. Whether you're at your desk, in a m... Read More...
Focusing On Your Customer
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Author Harvard Business Press
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How to deliver value, gain loyalty, and drive long-term profits. Closing individual sales, in most businesses, is not enough for success. Success depends on developing profitable lifetime relationships with customers. But gaining customer loyalty requires hard work, care, and attentiveness. ... Read More...
Improving Business Processes
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Author Harvard Business Press
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Can you identify and fix a broken process? This guide shows you how to refine business processes, from analyzing existing process to redesign and implementation, to suggestions for continual improvements. This book helps you: Understand the importance and benefits of business process improvement (BP... Read More...
Measuring Performance
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Author Harvard Business Press
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Robert S. Kaplan is Baker Foundation Professor at the Harvard Business School and Chairman of the Practice Leadership Committee of Palladium, Executing Strategy. Kaplan's research, teaching, and consulting focus on linking cost and performance management systems to strategy implementation and operat... Read More...
Running Meetings
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Author Harvard Business Press
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Explains what effective meetings entail and shows how to make them happen. This book instructs readers how to: plan and run effective meetings; set agendas that work; handle problem behaviours and keep meetings on track; energize participants to take action; and, close meetings and identify next ste... Read More...
Understanding Finance
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Author Harvard Business Press
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Part of "The Pocket Mentor" series, this title is packed with handy tools, self-tests, and real-life examples to help you identify your strengths and weaknesses and hone critical skills. Read More...
Shaping Your Career
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Author Harvard Business Press
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Your career is not a one-time decision made early in life. Rather, you refine or redefine it as you grow professionally. This volume helps you: recognise when it's time for a change; articulate the business activities that interest you most deeply; assess your skills and values; and update your skil... Read More...
Giving Presentations
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Author Harvard Business Press
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Making persuasive presentations isn't just a matter of charisma and fancy charts: it requires concrete skills that are vital to keeping your audience engaged and involved.This book contains relevant information on how to: 1)Prepare an effective presentation customized for your audience and setting2)... Read More...
Retaining Employees
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Author Harvard Business Press
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As a manager, what can you do to attract top talent and keep you company’s high-performance employees? In Retaining Employees, you’ll learn ways to stay competitive in the war for talent by using creative and effective retention strategies, including: Managing or removing common obstacles to retenti... Read More...
Laying Off Employees
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Author Harvard Business Press
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Implementing a layoff is one of the most difficult and painful challenges a manager can face. Handled skillfully and compassionately, a layoff can set your team and your company on a positive new path. But, when handled improperly, layoffs can have negative effects that impact morale, productivity a... Read More...
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