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Frequently Asked Questions


About CallLibrary


Rental Service


Payment


Shipping


Q: What is CallLibrary?
A: CallLibrary is a book rental library. Rent a book without going to a bookstore or a library and get them delivered to your door. You can choose from thousands of fiction and non fiction books. It's like a library, only more convenient. You can browse books online, pick the ones you like and we send them to you. You can rent the books for as long as you like-No due date, no late fine and absolute free delivery to your door. Our mission is to make reading an easier, enjoyable experience for book lovers.


Q: Are these eBooks?
A:No, we do not keep eBooks. We send real books at your door, the kind that you see in a book store or a library.


Q: How many book titles do you have in your library?
A: In our library We have massive collection of paperback books, spread across Management & Business, Children, Fiction, Sports, Films, Health, Religion, History & Current Affair, Biographies, Self-Help and Other Non Fiction.


Q: How do I use CallLibrary.com?
A: Here's what you do-
• Register with CallLibrary.com to create your account.
• Browse/search books you would like to read, and add them to your Queue. It is recommended that you keep at least 10 books in your Queue.
• We will contact you to arrange for payment pickup (cash or cheque) at the time of the delivery of first set of books.
• Your first set of books will be delivered to the Shipping address that you give us when you register.
• Once you are done with the first set of books, go to www.calllibrary.com and navigate to "My Account" tab and click on Queue. Check the checkbox of the book that you ready to read next and click on “Issue” button
• We will send you your next set of books within maximum 2 business days and bring back the ones you are done with.
For more information please visit the How it Works page.


Q: Where is CallLibrary available?
A: Currently CallLibrary book rental service is available in Ahmedabad region in India. We cover the towns of Ahmedabad.


Q: Which plans do you offer and what are the subscription fees?
A: Our goal is to keep the available plans simple so our customers have clarity on what they are getting. At the same time, we offer a variety of plans to cater to your reading habits and budget. For a list of available plans, please visit the Price and Plan page.


Q: What is Queue?
A: Queue is the list of books that you would like to read next. Books in the Queue are given check boxes. Check the check boxes of the books that you would like to read next and press “Issue” Button and then we will send the books within maximum 2 business days.


Q: How do I manage My Queue?
A: In Queue you will see a list of your interested books, along with check box options and even remove a book from the Queue.
• To add a book to your Queue, browse/search a book and click on "Add to Q" button.
• To Issuing a book, check a check box of the book and press "Request" Button.
• To remove a book, click the check box of the book and press "Delete" Button.


Q: How do I get my books delivered to me the first time?
A: When you register with CallLibrary and adding the books in your Queue, a delivery request is generated for you automatically. Don't forget to add books to your Queue! We will get in touch with you to arrange for the first set of books to be delivered and for the cash/cheque to be picked up from you.


Q: How do I ask for next set of books?
A: Once you are done with the first set of books, go to www.calllibrary.com and navigate to "My Account" tab and click on "Queue". Queue will display all your interested books. Now check the check box of the book that you would like to read next and press "Request" Button.


Q: How long can I keep a book for?
A: You can keep the books for as long as you want. There are no due dates or late fee.



Q: Which payment methods are available?
A: You can pay by cash or cheque. We will arrange for payment pickup at the time of delivery of books. So no need to use Net Banking / credit card or debit card for payment. For more information please visit Payment method page.


Q: Where will I get the books?
A: Books will be delivered to you at the Shipping address that you give us when you register.


Q: How long will it take to get the books?
A: After you register with CallLibrary, we will give you a welcome call within 4 Hour to confirm your membership details, and also answer any questions you may have. If we are able to confirm your membership before 3 PM on a working day, we will hand over the books to our logistics partner on the same day. Otherwise the books are sent out the next working day. After receiving the books, our logistics partner takes 1 working day to deliver the books to you.

Similarly, when you click on "Pickup", and your delivery request is received before 3 PM on a working day, we will hand over the books to our logistics partner on the same day. Otherwise the books are sent out the next working day. After receiving the books, our logistics partner takes 1 working day to deliver the books to you.

If you have already read all the books allowed per month as per your plan, then your books will be sent out at the beginning of your next subscription month.


Q: Who pays for the delivery/pickup of books?
A: Delivery and pickup of books is free.


Q: Who will deliver/pickup books?
A: Books will be delivered and picked-up by CallLibrary delivery agents, or our logistics partner.


Q: Can I get books delivered to an alternate address?
A: Sure! Just give us a call or send us an email (see Contact Us page) with the address where you want the books to be sent.


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